General Questions
I added one of your swings to my baby registry, is there anything else I need to do?
I added one of your swings to my baby registry, is there anything else I need to do?
First of all, we are tickled pink to have the honor of helping you welcome your baby into the world. Secondly, yes, we ask that you send us a quick message with your name, your address, the swing your registered for and if you are sharing with guests, the babies name. This way we can watch out for duplicate orders and hopefully catch them before they are shipped your way.
Are there different ways to hang your swings?
Are there different ways to hang your swings?
Yes! Our swings used to come standard with a single suspension. Single suspension means they are suspended from one point, therefore, will swing in all directions and not back and forth like a traditional swing. Single suspensions require less of a foot print for movement. We now offer all of our swings standard with dual suspension, which swing back and forth like a traditional swing. BONUS: All dual suspensions can be hung on 1 hook if you choose and it will move like a single suspension.
What is your return/ exchange policy?
What is your return/ exchange policy?
You can find out more about our Return Policy here.
How do I track my order?
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website. We ship with both UPS and USPS. If there is something special about your address that needs a specific carrier, please let us know.
Can I stack 2 discount codes at the same time when making a purchase?
Can I stack 2 discount codes at the same time when making a purchase?
No. Our site doesn't allow for stacking of codes. Our recommendation is that you choose the code that saves you the most on your purchase.
How long does shipping typically take?
How long does shipping typically take?
All items ship from Iowa, so the further you are from there, the longer it will take. Shipping times vary based on package size, the time of year and shipping method chosen at checkout. Please note that Sweet Swinging is not responsible for carrier delays.
If you need an item for an event that is within 2 weeks from the order date please let us know that in the notes.
International Shipments take anywhere from 3 days to 6 weeks depending on the item size and the location. We only offer expediated shipping for some international destinations to limit the possibility of damage/ loss.
Sweet Swinging Guarantee
Sweet Swinging Guarantee
Discover the Difference in Every Product Crafted by our small team. If something isn't right, please let us know. Together as a team we strive to bring you the highest quality and are committed to making things right.
When will my order ship out?
When will my order ship out?
Processing times vary depending on item and time of year. We strive to process orders as quickly as possible therefore we are unable to edit, or change orders once they have been placed. We ask that you double check your shipping address before checking out.
Indoor High Back and Low Back Swings
Where can I hang my swing?
Where can I hang my swing?
The swing can be hung from any stable beam or stud in a ceiling. It's important to make sure the beam is not rotting or weakened. To find the ideal location for the eye bolt, a stud finder can be used. For more detailed guidance and information, please refer to our full Installation instructions. In addition, all our swings can also be hung using our optional tree straps.
How do I care for my swing?
How do I care for my swing?
To clean your swing, we recommend spot cleaning as the first option. However, we understand that kids and babies can be messy, and sometimes spot cleaning may not be enough. If that's the case, you can disassemble the swing and wash it gently. We recommend taking a picture of the swing before disassembly so that you can easily reference it when reassembling the swing.
What are the weight recommendations?
What are the weight recommendations?
The recommended weight limit for our swings is 55 lbs for The Low Back & The High Back and 65 lbs for The Grow With Me.
How many pillows should I purchase?
How many pillows should I purchase?
We believe you know your baby best. Our answer for this is that it depends. Children who are watchers and tend to relax and take things in often do great with none. Others who like to lean and reach can benefit from the support of a pillow behind them to keep the space for that front to back movement to minimum. We recommend two pillows for kids who might be on the smaller or weaker side and could use a little extra padding for support.
What is the difference between a low back and a high back swing?
What is the difference between a low back and a high back swing?
Our low back swings have a lower height in the back. We find that the high back swing offers more support for smaller children but no 2 children are created alike so we can not say that one is better than the other. If you have specific questions for your child at the size and weight that they are currently at please reach out to us via the chat or email contact@sweetswinging.com
What is the difference between the outdoor and premium outdoor swings?
What is the difference between the outdoor and premium outdoor swings?
Both of our outdoor swings are built with sealed wood and fabrics that are created to be exposed to the elements. The only difference between the Outdoor and Premium Outdoor is the quality of the fabrics. The Premium Outdoor swings are rated to be fade resistant for more hours of sunlight.